Sustainability and digitalisation will allow us to remain leaders in the highquality thermoplastics sector and participate in the transformation of the chemical industry
We produce a wide range of high quality thermoplastics adapted to the specific needs of our customers.
We work side by sidewith our customers, providing personalised service completely oriented to their needs.
The main services where we interact with our customers in a fluid and efficient way are:
CUSTOMER SERVICE
We handle all customer requirements in terms of deliveries, product returns and specific needs.
AFTER-SALES TECHNICAL SERVICE
We provide our customers with specialised support related to product characteristics and applications as well as the correct handling and use of our products
The commitment of our professional team, together with our strategic focus at ELIX on respect for the environment, people's safety and well-being, and continual innovation for sustainability, have all contributed to our success and positioning within the thermoplastics industry.
254 EMPLEADOS
+ DE 40 PAÍSES
+ 1 %CIFRA DE NEGOCIO
(CAGR* 2016-2019)
+ DE 300 CLIENTES
+ DE
40 GRADOS
300 COLORESPRODUCTOS
OUR WIDE RANGE OF THERMOPLASTICS PRODUCTS IS EVOLVING TOWARDS A MORE SUSTAINABLE PORTFOLIO WITH LESS OF AN ENVIRONMENTAL IMPACT AND MORE RECYCLED MATERIAL.
Quality and satisfaction
We work side by side with our customers, even in the product design phase, to develop the high-quality tailormade solutions that have allowed us to maintain high levels of customer satisfaction.
98,89%
RATE OF CUMULATIVE SUCCESSFUL SALES
92,5%
PERFECT ORDER1 RATE
94,0%
ON TIME IN FULL (OTIF)2 RATE
1. Orders delivered on time in full or without incidents
2. Orders delivered on time in full
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QUALITY OF SERVICE
For years now, we’ve been tracking customer satisfaction and improving our methods for doing so
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CUSTOMER SATISFACTION
ANNUAL CSAT AVG
Touchpoint
Annual CSAT AVG is the average quarterly CSAT score on a scale of 1 to 5, 1 being highly unsatisfied and 5 being highly satisfied.
NPS OVERALL
Our “NPS Overall” score reflects how our commitment and efforts to minimise the effects of the pandemic were recognised by our customers.
Every year we send our customers a survey so they can rate our productivity and performance. In general, results for this year specifically were less satisfactory than in previous years.
We have maintained our global performance score of 4 (on a scale of 1 to 5), meaning our customers continue to trust in us
WANT TO KNOW WHAT OUR CUSTOMERS VALUE THE MOST ?
NEED MORE INFORMATION?
DOWNLOAD THE 2021 SUSTAINABILITY REPORT
协议
认可证书
成员:
